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Friday, March 31, 2017

RACI Errors: Impact on Project Integration Management

In developing a good project integration management, it is critical to understand the role of responsibility assignment matrix. The goal of project management primarily is to deliver results through other people. This involves clear role and rsponsibility of every work package or function that will play a critical role in project delivery. One such responsibilty assignment mateix is the RACI.

I have often seen RACI filled incorrectly and have blogged earlier that readers may want to refer. However, I would like to call out the following two issues further as they have relationship on other aspects of project management knowledge areas.

1.  Mixed roles with "A" and "R": When a person or function is marked with both these roles, then this may introduce the risk of project schedule slip. If the individual responsible for doing the function fails to perform, then typically the accountable person will monitor the slip and ensure that the work is getting done. Alternatively, if the work is not completed satisfactorily, the accountable person shares the onus to check on the quality and the cost of poor delivery. Howevver, if the "R" person also is the "A" person, then the latter will not put any pressure on the former because they are both the same. This impacts risk, time, cost, amd quality. Similar challenges can be seen with "R" and "C" or "I" overlap.

2. Too may "A"s: If two people are accountable, then there are two types of problems. The first is the blindness game each "A" role plays thinking that the other role will keep an eye in ensuring the task is completed. When this taks fails to be done, the blindness game becomes the blame game reasoning with the "I thought you would have done it." This introduces project delays that may impact time and also introduces challenges with procurement. The second issue is the team gets conflicting directions from each "A" person leaving the team to get caught between power plays. The resulting team dynamics may lead to HR amd stakeholder challenges.  Needless to stay that these may further impact other areas of project management.

There are several symptoms that a proper RACI may resolve for the project manager to proactively address. But unless a project manager is having a good understanding of  RACI, the symptoms deteroriate leading to major problems requiring surgical intervention from executive management.  The project manager can avoid these strategically by planning to succeed with end in mind. 

4 comments:

  1. Project Management should integrate with Change Management into the project planning. Make sure the business understands this, and that it is built into each of the plans and estimates.
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  2. Your blog is very helpful in clarifying the roles that are in the RACI chart especially with the A and R. You helped me realize how important it is to assign the roles in the responsibility matrix and it also has to think through carefully as it can impact the whole project. I will pay more attention when I assign the roles in the future project. Thank you for your useful blog!

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  3. Great share!!! it was detailed research thanks for it. The Project Manager’s first step is creating the work breakdown structure (WBS), a step that then enables subsequent planning of the work processes and schedule for accomplishing the project. After the WBS is developed, reviewed, and finalized, the structure is evaluated to determine the processes needed along with the schedule and costs required to achieve each of the identified goals. Primavera P6 tool is really usefull to level our project using both its project and activity leveling priorities Primavera Course
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  4. Thanks for your thoughts, Baskar. I am seeing references to promotional links here and request you to avoid references to promotional products or training. Thanks for your support in advance.

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