Again, the concepts of active listening have been around for a long time. The four critical steps of hearing, clarifying, interpreting and responding to active listening have been reasonably understood by project management community. During all these sessions, people focus on hearing the person putting aside their opinions and bias and understanding what the speaker says. All these sound great but true active listening goes further beyond what is physically heard by the ears. One should go beyond the words spoken and unearth what is left unsaid. How can you accomplish? This is done by listening with eyes and senses.
When you are listening with eyes, you are not hearing what the person says but watching how the person says. The moments of pause and silence can emphasize the severity of the message while the rolling of eyes and other body gestures may provide indications of ambiguity, resilience, discomfort, etc. Frequent use of checking phones, lack of eye contact, and change of topics are also things to monitor as listening with eyes extend practicing actively non-verbal communication to a different level getting deeper. All these approaches also have to factor along with the geographical cultural components so that your clarifying questions and interpretations are not misleading.
Listening with eyes can also be practiced in written communication where the use of color in fonts, emphasis using bold, use of upper case letters, balanced use of emoticons to soften the message, use of proper white space to give breathing room for the reader, etc. There is a reason why there is a saying "read between the lines" exists. Practice these communication approaches even when people are not talking to you such as in osmotic communication.
So, don't just focus on creating status reports and publishing emails. Factor as part of your management style "listening with eyes" actively. A good communicator is not always the good writer but the good listener.
Please respond with your thoughts.